King Laundry Privacy Policy

Last updated: April 23, 2026

This Privacy Policy describes how King Laundry (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.kinglaundry.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Shopping information including the items you view, put in your cart or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
• SMS/Text message consent, including the phone number you provide for SMS notifications and the date and method by which you consented to receive SMS messages.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. Usage Data does not include mobile phone numbers or SMS consent data.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as our web provider.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications to you related to your account and orders, create and manage your account, arrange for pickup and delivery, and enable you to post reviews.
• SMS and Email Notifications. If you opt in, we use the phone number and email address you provide to send you transactional messages (order confirmations, pickup/delivery alerts, receipts, verification codes) and, if you have separately opted in, promotional messages from King Laundry. Mobile numbers are never used for any purpose other than delivering the messages you have opted in to receive.
• Marketing and Advertising. We use your non-mobile personal information (such as email address and mailing address) for marketing and promotional purposes to communicate offers and news from King Laundry. Mobile phone numbers are not used for third-party marketing or shared with third-party marketers.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
• Communicating with you. We use your personal information to provide customer support and improve our Services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping, and SMS delivery).
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
• When you direct, request us, or otherwise consent to our disclosure of certain information to third parties.

Mobile information exception. Notwithstanding anything else in this Privacy Policy, mobile information (including phone numbers, SMS consent records, and message contents) is never sold, shared, rented, or disclosed to any third party or affiliate for that third party's or affiliate's marketing, advertising, or promotional purposes. Mobile information is used only as necessary to deliver the Services and to comply with law.

In the past 12 months we have disclosed the following categories of personal information for the purposes set out above:

• Identifiers such as basic contact details and certain order and account information — disclosed to vendors and service providers (including payment processors, SMS/email delivery providers, and fulfillment partners).
• Commercial information such as order information and customer support information — disclosed to vendors and service providers.
• Internet or similar network activity, such as Usage Data — disclosed to analytics providers for website performance measurement. Mobile phone numbers and SMS consent data are never included in data shared with analytics or advertising providers.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you. We do not sell or share mobile phone numbers, SMS consent data, or SMS message contents for any advertising or marketing purpose, ever.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the Services. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

• Right to Access / Know. You may request access to personal information we hold about you.
• Right to Delete. You may request that we delete personal information we maintain about you.
• Right to Correct. You may request that we correct inaccurate personal information.
• Right to Portability. You may request a copy of your personal information.
• Right to Opt Out of Sale or Sharing. You may direct us not to sell or share your personal information for targeted advertising. King Laundry does not sell or share mobile phone numbers, SMS consent data, or SMS message contents for any purpose, ever.
• Right to Limit Use of Sensitive Personal Information. You may limit our use of sensitive personal information.
• Withdrawal of Consent. You may withdraw consent where we rely on consent to process your personal information.
• Managing Communication Preferences. You may opt out of promotional emails using the unsubscribe link in any email, and opt out of SMS messages by replying STOP to any text message.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

King Laundry
1980 Maple Ave
Los Angeles, CA 90011
Phone: (323) 708-4000
Email: contact@kinglaundry.com