Todo Tranquilo, LLC, doing business as King Laundry and BLASTWASH! ("King Laundry", "we"), runs a 24-hour laundromat and laundry pickup-and-delivery service at 1980 Maple Avenue, Los Angeles. This policy covers the BlastWASH! mobile app (its customer side and its staff side), kinglaundry.com and blastwash.com, the text messages we send, and calls to (323) 708-4000. Contact: contact@kinglaundry.com, (323) 708-4000.
| Category | Examples | How we get it |
|---|---|---|
| Contact | name, email, mobile number | you enter it |
| Addresses | pickup and return addresses, hotel or meeting-point details | you enter it; address search uses Google Places |
| Orders | service tier, bag count and instructions, weight measured at the store, charges, order history | created as you order and as we process your laundry |
| Payment | a card reference issued by Square | you enter your card in Square's secure form; we never see or store the card number |
| Messages | your support chat, texts you send us, calls to the store line | you send them; calls to the store line are answered by an automated assistant and may be recorded or transcribed |
| Preferences | language, text-message consent, saved wash preferences | you set them |
| Device | push notification token, app version, phone platform | collected by the app |
| Location | your current position | only if you choose to use your current location to fill in an address, with your permission, while the app is open |
Name, role, phone, work email, a PIN stored as a one-way hash, shift and break times, tasks completed, equipment reports and photos, messages, and the phone's push token, app build and permission status. With your permission the staff app uses background location and Bluetooth beacons inside the store to start and end your shift automatically when you arrive and leave; it is checked against a 150-metre zone around 1980 Maple Avenue and is not used to track you anywhere else.
Crash and performance reports (Sentry) and server logs with IP address and timestamps.
To pick up, clean and return your laundry; to dispatch couriers; to charge you; to text and email you about your order; to answer your questions, including with AI assistants that read your message to draft a reply; to translate staff messages between English and Spanish; to run the store (schedules, time records, payroll, equipment); to keep the service secure; and to meet legal obligations.
We do not sell personal information, we do not share it for advertising, and we use no data brokers. We share it only with providers who process it for us:
| Provider | What for | What they receive |
|---|---|---|
| Supabase | hosting and database | all app data, encrypted at rest |
| Square | payments | name, email, order amount; Square holds the card |
| Uber Direct | courier pickup and return | name, phone, address, bag count, pickup notes |
| Twilio | text messages | phone number, message text |
| Resend | email address, message text | |
| Expo, Apple, Google | push notifications | device token, notification text |
| address search; translation fallback | the address text you type; message text | |
| Anthropic | AI support assistant and staff-message translation | the message text being answered or translated |
| Retell | automated phone assistant on (323) 708-4000 | your voice, phone number, what you ask |
| Sentry | crash reports | device and app diagnostics |
| Intuit QuickBooks / Square Payroll | staff time records and payroll | staff name, shift times |
We may also disclose information when the law requires it or to protect our staff, customers or property.
We text you about your orders (pickup confirmed, driver on the way, ready, delivered). Marketing texts are sent only with your separate opt-in. Reply STOP to stop, HELP for help. Message and data rates may apply.
Customers are never required to share location. Staff may turn background location or Bluetooth off in phone settings at any time; shifts are then started and ended by hand in the app.
Your account while it is active and for 12 months after your last order; order and payment records for 7 years for tax and accounting; staff records for the periods California employment law requires; support messages for 2 years; crash logs for 90 days.
You can see and correct your details in the app under Account. You can delete your account in the app (Account → Delete my account) or by emailing contact@kinglaundry.com; we remove your personal details and keep only the order records the law requires, with your name and contact details removed.
California residents also have the right to know what personal information we collect and how it is used, to request deletion or correction, to opt out of any sale or sharing of personal information (we do neither), and not to be treated differently for exercising these rights. We verify requests by having you sign in or confirm from the email or phone on your account. You may use an authorized agent.
Encryption in transit (TLS) and at rest, role-based access controls, one-way hashed PINs, and no card numbers on our systems.
The service is for adults. We do not knowingly collect personal information from anyone under 13; if we learn we have, we delete it.
When this policy changes we post the new date above and tell you in the app if the change matters to you.
Todo Tranquilo, LLC, dba King Laundry and BLASTWASH!
1980 Maple Avenue, Los Angeles, California
Email: contact@kinglaundry.com · Phone: (323) 708-4000